User privacy

All user's information will be protected.

Airport meeting point

International(T1): Ground Floor McDonald(near exit A)
Domestic(T2, T3): Your Luggage Carousel
Please call 0455 800 800 if you can not find our driver.

Returning from the airport

For pickup from the airport, we recommend that you pre-pay for the bookings for better services.
We accept Paypal(credit card), Visa, Mastercard, direct bank transfer.
100% refund for cancel pre-paid bookings 12 hours before the service date.

Booking for others get 5% commission!

If you are working in the hotel or travel/immigration/university agent, or even just making bookings for friends.
Please try our booking system and get the commission(5% of the service cost).
Cash withdraw once a balance of $100 is achieved.
* Please contact us if you want to be our booking agent.

We accept Excel data sheet for batch bookings!

For Hotel/Motel/Agent, we now accept Excel data sheet for making batch bookings.
Just email us with your booking records to support@2airport.com.au and we will do batch import to create bookings.
Save Time and reduct error ! (click here for details)

Booking status

Right after booking submitted: Pending , Please wait our staff to verify, usually within 30mins.
After being approved, booking status will updated to Ready to Service or Waiting Payment .
Ready to service can be paid via online payment or pay cash at service day.
For Waiting Payment Please refer to "What is 'Waiting Payment' ?" for more information.

What is 'Waiting Payment' ? If not paid, still get serviced or not?

While service is pick up only, after staff approval, the booking status will be Waiting Payment .
It is recommended pay booking via online to grantee better service.

Also, when you landed, please call us(0455 800 800) then our driver will pick you up as soon as possible.

How refund works?

Please email/call us to cancel it 12 hours before service time for full refund.

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